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IT Support (2 to 3 Exp. Years)
Sus tareas - Your tasks
- You are the first contact person for our IT users in Mexico (1st & 2nd level support). Receiving, qualifying, processing, resolving, forwarding, monitoring and, if necessary, escalating IT tickets.
- You ensure the optimal IT service for our employees and organize and coordinate all requests via our ITSM system.
- You will manage the entire client lifecycle process (procurement, installation, rollout, return) for the Mexico location and support the other international locations of TOX Pressotechnik.
- You are responsible for the installation of new software and updates with our software distribution system Matrix42 / Empirum
- Ensure rapid repair of hardware and peripheral defects and coordination of service providers.
- Independently maintain users & authorizations in our global Active Directory
- You are responsible for the setup and support of mobile devices
- Workstation setup includes installation and configuration of hardware and software and ensuring proper operation.
- IT-side responsibility for onboarding and offboarding processes of employees
- You will create documentation in our enterprise wiki and maintain all IT equipment in our IT asset management system
- You will be part of the Global IT Team (19 specialists) and could participate in global projects.
- You are the interface between local departments and IT specialists in other international locations (e.g. CAD administration, SAP, …).
- You will work closely with the global Server & Network Security team to ensure a high service level for all local IT services/applications
Sus capacidades - Your profile
- Good level of technical English 80%+
- You have completed training in the IT field, e.g. IT specialist or comparable
- You have very good knowledge of Windows 10 / 11 and Microsoft Office products
- The ability to work in a team, service orientation, the ability to organize yourself, a structured way of working and absolute trustworthiness rounds off your profile
- You enjoy helping others solve problems. You can explain well and are patient.
